ISP, Internet Service Provider, Kitchener, Waterloo, Cambridge, Gu
elph, DSL, High Speed Internet IGS K-W Southern Ontario's best Internet Service Provider with DSL and Business Services.  
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Residential Availability F.A.Q.s

Recommended System Requirements for this service:

  • An Existing Bell Canada Voice Phone (can be a Bell reseller)*
  • Ethernet port

* Dry Loop service is available for a an extra cost in many locations if you do not have a Bell Phone.

***IGS KW will contact Bell on the customer's behalf and order the installation of the high service for your phone line. You will not ever be billed by Bell for this service. Your monthly charges will be with IGS KW, your mail will be handled through IGS as well as any additional services related to the Internet that you may require.***

Due to the fact that you may be required to physically change the configuration of your computer, IGS KW does not assume any responsibility for equipment failure or loss of data, time or equipment.

Signed forms supplied by IGS KW must be completed and returned to IGS KW before the service will be added to your phone line.

Important Points:
  • Poor internal wiring, electrical wiring, and other phone line devices may interfere with this service.
  • Phone line filters may be required to reduce noise on telephone equipment. IGS supplies two with a new service and modem purchase, additional filters can be purchased from $4.00.
  • Connection and transfer speeds are NOT guaranteed and vary with phone line quality and distance from the Bell Canada electronics servicing your telephone line. The closer you are to the Bell electronics and the better your phone line is, the closer you will get to the maximum numbers.
  • IGS does not accept responsibility for the connection from your house to Bell, however, we will assist you in the event of a problem.
  • Residential service includes the dynamic assignment of one IP and tech support for a single machine, the client assumes full responsibility for their own network should they choose to have one, we do NOT provide tech support or consulting for your internal network. If you wish to consider a network, we suggest a wireless router, several models from various manufacturers are available.
  • A $75 reconnect fee applies if your DSL service is turned off through IGS and then turned on with IGS in less than 90 days. If you are going to be away for more than 90 days, it saves money to turn your service off, if you are gone less than 90 days, it will cost more to turn it off for that period of time. This charge does not apply when switching from another dsl internet provider to IGS.

NOTE: Under NO circumstances may an IGS service be used or associated with the transmission of unsolicited bulk e-mail, such use will be considered gross abuse and may result in all services being terminated without refund. IGS retains the right to set the definition of unsolicited bulk e-mail in all cases.


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