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Settings for Configuring Your E-Mail Program

There is one configuration for setting up your incoming mail server and it applies no matter how you connect to the internet. There is a choice of two configurations for the outgoing mail server. If you only ever use your computer or device when connected to the internet through an IGS connection (DSL, Cable, or Dial-Up), you can use the simple setup. If you want to be able to send e-mail from anywhere in the world no matter how you are connected to the internet, you need to use the more involved setup.

Incoming Mail Server Configuration
POP Mail Server :
POP Port : 110
POP Encryption : none
POP Username : (your IGS assigned pop3 username, see note 4 below)
POP Password : (your IGS assigned pop3 password)
Outgoing Mail Server Configuration (ONLY if connected to the Internet via IGS - simple to configure)
SMTP Mail Server :
SMTP Port : 25
SMTP Authentication : none
SMTP Encryption : none
Outgoing Mail Server Configuration (May be used from any connection to the internet - more complex to configure)
SMTP Mail Server :
SMTP Port : 587 (465 is an alternate)
SMTP Authentication : plain password (username/password same as for incoming server settings)
SMTP Encryption : STARTTLS, TLS, SSL3, SSL (choose in that order if a choice is available)


IMPORTANT Notes on E-Mail Configuration
  1. Ensure to configure your e-mail program to NOT leave mail on the POP server, failure to do so will result in your POP box filling up preventing the sending of e-mail and the arrival of new mail. If you require e-mail access from multiple devices, see:
  2. The IGS KW Webmail system is for checking what is in your pop3 mailbox on the IGS server prior to downloading it to your own computer. Webmail is NOT a permanent solution for using e-mail as it has very limited storage space, you must configure a e-mail client program to download your e-mail.
  3. Please read the following page about incorrect login attempts:
  4. If your e-mail address ends in, your username is the portion to the left of the @ symbol. If your e-mail address hosted at IGS ends in something other than, you will need to check your personal internet information reference for your username, it is NOT your e-mail address.
  5. If you are interested in trying the "Thunderbird" e-mail client, here is some information to get you started.

Information Gateway Services
20 Hanson Ave., Unit 3, Kitchener, Ontario, N2C 2E2